At Kai Fine Jewelry, we believe jewelry should evolve with you. Our Trade-In & Upgrade program lets you transform past favorites into meaningful new pieces, without waste or regret.

This lifelong program allows you to trade in any eligible Kai piece for full credit, which can be applied toward a new piece priced at least 2× higher.

You’ll receive:

Store credit equal to the original item’s pre-tax, post-discount price, issued as a personalized coupon code valid for 30 days

• No expiration on trade-in eligibility
• Can be combined with other promotions.
• Free shipping both ways—no matter how many times you upgrade
• The freedom to return and reselect until you find your perfect match

You purchased a ring originally priced at $588, and used a 15% discount. Your final item price before tax was $500. Now, you’d like to purchase a necklace listed at $1000 or more.

You send the ring back, and we issue a $500 credit—applied directly to your new piece, even if it’s part of a current promotion. At checkout, you simply pay the difference.

• Any Kai Fine Jewelry piece in good condition (normal wear okay)
• Must be complete and undamaged—no missing parts or significant alterations
• Credit is based on your order receipt: pre-tax price, after any discounts
• Trade-in available to original purchasers only; codes are non-transferable
• Partial trade-ins are not accepted (e.g. just the enhancer or one earrings of a pair)

We understand that upgrading is personal—and we want it to feel right.

• If you're not satisfied with your new piece, you may return it within 14 days
• We'll refund the out-of-pocket portion of your order
• Your trade-in credit will be reactivated, allowing you to choose again
• Enjoy free exchanges until you're fully happy—with shipping on us
  

No pressure. No final sales. Just jewelry you love.

1. Email us at sales@kaifinejewelry.com with your order number and the item you'd like to trade in
2. We’ll confirm eligibility and send you a prepaid return label
3. Once your piece is received and approved, we’ll issue your credit coupon code
4. Use the code within 30 days on any piece with a listed price ≥ 2× of your credit amount
5. Apply any available discounts at checkout—you’re welcome to combine offers

This program reflects the values at the heart of Kai Fine Jewelry:

• To support thoughtful, lasting style
• To honor your evolving identity
• To reduce waste through conscious luxury
• To build a brand that grows with you
  

Every piece you’ve loved brought you here. Now it’s time for something new—without losing what made the last one special.