We offer a lifetime warranty covering manufacturing defects, including loose stones, defective clasps, faulty links, and any damage compromising the jewelry’s structural integrity.

500 points = $25 off your purchase.

1,000 points = $100 off your purchase.

2,000 points = $250 off your purchase.

1. Manufacturing Defects: Any faults in craftsmanship or materials, including loose stones, defective clasps, or faulty links.

2.Structural Integrity: Damage that compromises the structural integrity of the jewelry, such as broken prongs or bezels securing gemstones.

1. General Wear and Tear: Normal wear and tear, including scratches, tarnishing, or fading of the finish.

2. Loss or Theft: Lost or stolen items. We recommend insuring your valuable pieces for added protection.

3. Improper Handling: Any damage resulting from improper use, accidental damage, or unauthorized repairs.

4. Custom or Altered Jewelry: Any jewelry that has been altered or modified by a third party, including resizing or repair work, will void the warranty.

1. Contact Us: Reach out at sales@kaifinejewelry.com with your original purchase information and a description of the issue.
2. Inspection: We will provide instructions for shipping back. Once received, we will inspect the piece to determine if the issue is covered under warranty.
3. Repair or Replacement: If the defect is covered under the warranty, we will either repair the piece or replace it at no additional cost. If it is not covered, we will provide an estimate for repair services.
4. Return Shipping: We will cover the return shipping for any repairs completed under warranty.

You can earn points by making purchase, sharing feedback, or referring a friend, etc. Points can be redeemed for cash discounts, and additional exclusive benefits. Please note that only purchases made on the official website are eligible for earning points.

1. Earn 1 point for every $1 spent on eligible purchases.

2. Bonus points for special actions:

- 100 points for your first purchase.

- 100 points for leaving a review after your purchase.

- 100 points for referring a friend who makes their first purchase.

- Double points during special bonus events.

500 points = $25 off your purchase.

1,000 points = $100 off your purchase.

2,000 points = $250 off your purchase.

Points can also be redeemed for exclusive items, like jewelry storage cases, or for donations to charities we support.