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Customer Service
We genuinely value your support and trust in Kai Fine Jewelry. Enjoy FREE shipping and FREE 14-day US domestic exchange and return on all orders. Your jewelry will arrive in pristine condition, elegantly packaged in our exclusive gift box and wrap.
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Order Processing
Our handcrafted jewelries are Made-To-Order, hence all products will be shipped within 7-10 days. A small quantity may be available in stock and will be shipped within 1-2 business days. Thank you for your patience and support.
Free US Return
We accept free US domestic returns and exchanges within 14 calendar days from the confirmed delivery date, provided the item reaches our facility within 21 days of the same confirmation.
To begin a return, kindly email us at sales@kaifinejewelry.com, including your order number, name, and reason for the return. We will provide you with the prepaid shipping labels. Refunds will be processed only upon return authorization. Please note that shipping charges for international returned items will not be reimbursed. We aim to handle your request within 1-2 business days.
Ensure that returned items are unworn and securely packaged in their original box. Please note, Kai Fine Jewelry cannot assume liability for items damaged or lost during the return shipping.
To begin a return, kindly email us at sales@kaifinejewelry.com, including your order number, name, and reason for the return. We will provide you with the prepaid shipping labels. Refunds will be processed only upon return authorization. Please note that shipping charges for international returned items will not be reimbursed. We aim to handle your request within 1-2 business days.
Ensure that returned items are unworn and securely packaged in their original box. Please note, Kai Fine Jewelry cannot assume liability for items damaged or lost during the return shipping.
Free US Exchange
If you'd like to exchange an item, kindly proceed with the return process while specifying your intent to exchange. Upon receiving the item, we'll promptly dispatch the new item to you. Please note that differences in product prices may apply.
Should you require any assistance or have inquiries, feel free to reach out to us at sales@kaifinejewelry.com. We're dedicated to supporting you. We appreciate your choice in Kai Fine Jewelry. Anticipate our commitment to delivering exquisite handcrafted jewelry that holds special meaning for you. Your contentment remains our utmost concern.