Return and Refund

Your operational confidence is paramount. If your items doesn’t meet the standard, leverage our straightforward return and refund process.

What Products Can Be Returned 

We accept returns only for new, unopened items. Final sale items cannot be returned. This includes gift cards, custom orders, perishable supplies, clearance items, and opened personal hygiene kits.

Return Timeframe

Returns are accepted within 14 days of delivery.

Item Condition Requirements

To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.

How to Start a Return

To initiate a return, contact us at sales@kaifinejewelry.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

Refunds

Refunds are processed within 7 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery.

Contact Us

Our customer service is available Monday to Friday, from 09:00 a.m. to 05:00 p.m. If you have a problem, please contact us; we answer within 24 hours.

Email: sales@kaifinejewelry.com

Phone: +1-424-239-9598

Address: 4667 MacArthur Blvd #460, Newport Beach, CA 92660, United States