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Shipping Policy
Kai Fine Jewelry
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Tracking Your Order
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
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Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at sales@kaifinejewelry.com if you believe you have provided an incorrect shipping address.
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Returns
By placing an order on our store, you are responsible for the cost of return shipping back to our store. Please refer to our Return & Exchange Policy for further information on how to make a return.
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Lost / Stolen Packages
Our store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.