Reflection Cushion Ring

Lifetime Jewelry Warranty

Fine jewelry is made to be worn, loved, and treasured for years to come. At KAI, our commitment to your jewelry doesn't end when it arrives at your door.

That's why we offer a complimentary Lifetime Warranty to all KAI Members, providing long-term care and support for your treasured pieces.

Membership is always free. One step away to enjoy this benefit.

Free to Join KAI

Manufacturing Defects

Repair of defects in materials or workmanship confirmed by our team.

Setting & Prong Defects

Repair of loose or defective settings and prongs when caused by a manufacturing issue.

Metalwork Defects

Repair of structural defects in the original metalwork resulting from craftsmanship issues.

Stone Security

Inspection and correction of gemstone looseness caused by a covered manufacturing defect.

One-time Ring Resizing

Each KAI ring includes one complimentary resizing service within 30 days of purchase. Additional resizing requests may incur a service fee.

· Normal Wear & Tear

Surface scratches, dents, gradual metal wear, discoloration, or other changes resulting from regular use.

· Accidental Damage

Bent bands, broken chains, crushed settings, impact damage, or damage caused by dropping or mishandling jewelry.

· Gemstone Damage or Loss

Chipped, cracked, scratched, or missing gemstones, unless directly attributable to a confirmed manufacturing defect.

· Improper Care

Damage caused by exposure to harsh chemicals, improper cleaning, extreme temperatures, or unsuitable storage.

· Third-Party Alterations

Damage resulting from repairs, resizing, or modifications performed by anyone other than KAI or a KAI-authorized service provider.

· Design Changes & Upgrades

Design modifications, style changes, and upgrades are not covered under the Lifetime Warranty. However, our Trade-In & Upgrade Program allows you to apply the value of your eligible KAI jewelry toward a new piece, subject to program terms and evaluation.

How to Request Warranty Service

Step 1 — Contact Us

Reach out to our customer care team with your order number, a brief description of the issue, and clear photos of your jewelry.

Step 2 — Assessment

Our team will review your request and determine whether the issue may qualify for warranty service. A physical inspection may be required.

Step 3 — Care & Repair

If the issue is confirmed to be covered, we will arrange the appropriate repair or replacement. If it falls outside warranty coverage, we will discuss the available options and any associated costs before proceeding.

Contact KAI Customer Care

Warranty Terms & Conditions

Lifetime Warranty is available to KAI Members for eligible jewelry purchased from KAI or authorized sales channels. Membership is free.
Coverage lasts for the lifetime of the jewelry under the original purchaser's ownership and is non-transferable.
Proof of purchase and membership verification may be required.
Warranty coverage is subject to inspection and approval by KAI or an authorized repair professional.
KAI may repair or replace eligible items with pieces of comparable value and quality. Identical replacements for one-of-a-kind jewelry may not be available.
All warranty services must be authorized by KAI in advance.
Shipping, insurance, duties, and taxes are the customer's responsibility unless otherwise agreed by KAI or required by law.
This warranty does not limit any rights provided under applicable consumer protection laws.

Lifetime Jewelry Warranty

What's Covered

Our Lifetime Warranty covers manufacturing defects in materials and craftsmanship under normal conditions of wear. For confirmed warranty claims, KAI will provide the necessary repair or replacement at no charge, subject to the terms below.
Eligible services include:

Manufacturing Defects

Setting & Prong Defects

Metalwork Defects

Stone Security

One-time Ring Resizing

What's NOT Covered

Our Lifetime Warranty does not cover damage resulting from normal wear and tear, accidents, improper use, or external factors. For issues outside warranty coverage, our team will be happy to review your piece and provide available repair options and a cost estimate.
Examples include:

· Normal Wear & Tear

· Accidental Damage

· Gemstone Damage or Loss

· Improper Care

· Third-Party Alterations

· Design Changes & Upgrades

How to Request Warranty Service

Warranty Terms & Conditions

Follow us on Instagram @kaifinejewelry

Lifetime Warranty

Trade-In & Upgrade

Member Benefits

Your Cart

Lifetime Jewelry Warranty

What's Covered

Our Lifetime Warranty covers manufacturing defects in materials and craftsmanship under normal conditions of wear. For confirmed warranty claims, KAI will provide the necessary repair or replacement at no charge, subject to the terms below.Eligible services include:

Manufacturing Defects

Setting & Prong Defects

Metalwork Defects

Stone Security

One-time Ring Resizing

What's NOT Covered

Our Lifetime Warranty does not cover damage resulting from normal wear and tear, accidents, improper use, or external factors. For issues outside warranty coverage, our team will be happy to review your piece and provide available repair options and a cost estimate.Examples include:

· Normal Wear & Tear

· Accidental Damage

· Gemstone Damage or Loss

· Improper Care

· Third-Party Alterations

· Design Changes & Upgrades

How to Request Warranty Service

Warranty Terms & Conditions

Stay in the Know

Follow us on Instagram @kaifinejewelry

Lifetime Warranty

Trade-In & Upgrade

Member Benefits

Your Cart

Our Lifetime Warranty covers manufacturing defects in materials and craftsmanship under normal conditions of wear. For confirmed warranty claims, KAI will provide the necessary repair or replacement at no charge, subject to the terms below.
Eligible services include:

Our Lifetime Warranty does not cover damage resulting from normal wear and tear, accidents, improper use, or external factors. For issues outside warranty coverage, our team will be happy to review your piece and provide available repair options and a cost estimate.
Examples include: